Privacy Policy

Our contact details

Email: tworboysgenealogy@gmail.com

Website: traceyworboysgenealogy.co.uk

The type of personal information we collect and why

We currently collect and process the following information:

  • Names and contact details – we need to be able to respond to your enquiries and keep you updated about the progress of your research.
  • Payment details – for invoicing and processing of payments and accounting.
  • Website user information
  • Information relating to comments, compliments and complaints.

Where we get the personal information from

  • Directly from our clients (you)

Under the General Data Protection Regulation (GDPR) the lawful bases we rely on for processing this information are:

  • Contractual obligation  – to be able to deliver our services to you.
  • Legitimate interest – to be able to communicate with you about the research.

How we store your personal information

  • Your information is securely stored, electronically or in paper form.
  • We keep your personal information for at least 5 years, unless otherwise requested by you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay a charge for exercising your rights.  If you make a request, we have one month to respond to you.

Please contact us using the details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the details at the top of this privacy notice.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 113

ICO website: https://www.ico.org.uk

                                                                                            Last updated: May 2024